Privacy Policy

Last updated: 9/1/2024

At SockPuppet, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our platform, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our services, we may collect certain information to provide and improve our offerings. This information may include:

Personal Information: We collect information that you voluntarily provide to us, such as your name, email address, phone number, and company name when you register for an account, contact us, or use our services.

Usage Data: We may collect information about your activity on our platform, including your IP address, username, and details related to logins to our platform. This data helps us understand how our services are used and improve their functionality.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and collect analytics data. You can control the use of cookies through your browser settings or the settings section of our portal.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To personalize your experience and deliver content and product offerings relevant to your interests.
  • To monitor and analyze usage patterns and trends to enhance our platform’s performance and functionality.
  • To enforce our terms of service, prevent fraud, and ensure the security of our platform.

How We Share Your Information

SockPuppet does not expose, share, or sell any of our customers’ data to third parties for any purposes. We may share your information only in the following circumstances:

  • Service Providers: We may share your account information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These service providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose. Note that this is only applicable to your account information and communications between our organization. At no time is any data stored within infrastructure provided to our customers (your data) shared with any 3rd party.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that business transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We have designed our platforms so that you have the ability and freedom to protect and encrypt with your own keys any of your data stored on infrastructure we provision you. This ensures SockPuppet, and any of our 3rd parties will not be a party to your data.

Additionally, please note that the infrastructure provided to you through our platforms such as virtual desktops, virtual phones, virtual machines, SMS #s, and cloud instances are connected to the internet. It is your responsibility to ensure these devices, including operating systems, applications, structured and unstructured data are properly configured and protected in the manor you deem most appropriate.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict the processing of your information.
  • Withdraw your consent to data processing at any time.

To exercise these rights, please contact us. We will respond to your request in accordance with applicable data protection laws.

Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites or services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our platform. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and consent to abide by the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].